.png){kind=logo}
Project & Request Statuses
Projects and Requests may exist in a variety of different Statuses. Statuses are an important part of the permitting process for your jurisdiction, as it labels items clearly, and can come with presets that allow your jurisdiction to prevent changes to a Project while they are working on it.
Navigate to the MGOconnect Customer Portal
-
Go to mgoconnect.org
-
Choose Customer Portal
-
Select your state and Jurisdiction
-
Login with your credentials (if required)
-
Select "Dashboard" at the top of the page to see all Projects associated with your account
Note
It is important to. note the definition and difference between the following:
Project: Permits, and other open items such as Planning & Zoning processes, etc.... are referred to as Projects. A Project # =. Permit #
Request: a Request is the application submitted to your Jurisdiction. A Request = Application
Request "Returned for Your Review"
There are cases in which your Jurisdiction will require more information about a Request you submit to them. When your Jurisdiction returns your Request for review, they will be requesting information or documents that they need in order to move you forward in the process.
If your Request is in this status, you will be able to make changes and updates to comply with your Jurisdiction’s practices, before submitting it back to them.
Tip:
If your Request is in this status, you can find out more information by navigating to the “Comments” tab to see communications from your Jurisdiction. They will use this feature to give you instructions on items that may be missing from your Application.
-Go to mgoconnect.org
-Choose Customer Portal
-Select your state and jurisdiction
-Log in with your credentials
-Select "Dashboard" at the top of the page
-Select the Request
-”Comments” tab
Request "Submitted" or "Sent to Jurisdiction"
Requests (Applications) are reviewed by your Jurisdiction when submitted. If your Request is in a status such as “Submitted” or “Sent to Jurisdiction” you will not be able to make changes to any information, or upload additional documents, while your Jurisdiction completes their review.
Tip:
If your Jurisdiction has left a comment, or otherwise communicated to you, that your Request requires additional information, document uploads, or updates, and the status is still in “Submitted”, your Jurisdiction will need to change the status in order to allow you to move forward. Please contact your Jurisdiction’s Permitting Department directly to request this, or request more information on expected timelines for the review process.
Request "Denied"
“Denied” status means the Jurisdiction is not allowing you to move forward with your Request. There are myriad reasons for this, including applying to the incorrect Jurisdiction, applying for the wrong Permit type, and more.
It is important to remember that you will not be able to re-submit this Request. You must submit a new Request through the Customer Portal.
Tip:
If your Project is in this status, you can find out more information by navigating to the “Comments” tab to see communications from your Jurisdiction. They will use this feature to give you information on why your Request is ineligible to move forward.
-Go to mgoconnect.org
-Choose Customer Portal
-Select your state and jurisdiction
-Log in with your credentials
-Select "Dashboard" at the top of the page
-Select the Request
-”Comments” tab
Project "Permit Issued" or "Permitted"
“Permit Issued”, “Permitted” or similar status, means that you have been granted a Permit to begin the work on your Project. This status allows you to print your Permit Placard (see article about accessing your Permit Placard here: View Permit Placard & Other Documents and request Inspections (see article about requesting Inspections here: Request an Inspection
Project "Pending" or "Pending/Under Review"
A status such as “Pending”, “Pending/Under Review”, or similar, means that your Jurisdiction has likely requested updates to information or additional documents during the Permit process. This status prevents further changes from being made while your Jurisdiction completes the necessary reviews. If you would like more information on expected timelines on these review times, please contact your Jurisdiction’s permitting department directly.
Project "Expired"
“Expired” status usually applies to a Project that has been issued a Permit, and not had any movement or action taken within a specified timeline. Many Jurisdictions operate under the rule that a Permit will remain active if Inspections are being requested within certain timeframes. Please contact your Jurisdiction’s permitting department directly for more information on their specific practices for Permit Expiration.
For example, the below Project is in an “Expired” status, which will prevent action from being taken:
