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< Back to Customer Portal General Help Topics Remove a Person From Your Project Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Login with your credentials (create an account if needed) Select "Dashboard" at the top of the page Locate the Project, and make note of the Project # Contact Your Jurisdiction Now that you have identified the Project #, please contact your Jurisdiction's Permitting department directly to request a person or company be removed. You will need to provide the Project # and explain who should no longer be listed as an involved party on the Permit Project. My Government Online is not able to update Permit data, including contacts listed on a permit Project, on a Jurisdiction's behalf. You must contact your Jurisdiction directly so they may manage, and keep record of, their Permits.

Back to Customer Portal General Help Topics This article details how to add a Permit Project to your account dashboard. (NOTE: This will only work if the account you are logged into has an email address that is associated with the permit you are trying to add to your account. Please contact your jurisdiction directly if you receive an error message during this process.) Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Log in with your credentials Add a Permit to Your Account Step #1 - Locate the Permit Project Select “Search Permits”, “Search Projects”, or similar language on the sidebar of the Home page Step #2 - Search by Parameter Ensure State and Jurisdiction are correct Select the Project Type Search by Project Number in the "Project Number" category Step #3 - Add to Your Account You should see your project come up as an item- click the menu (three horizontal dots), and select "Add to My Account" If You Encounter an Error: If you follow the below process, and you are unable to add yourself to this Permit, it means your contact information is not listed on that Project. In this case, you must contact your jurisdiction's Permitting Department directly in order to be added. MyGovernmentOnline may not update Permit data on a jurisdiction’s behalf.

Back to Login/Account Help Topics Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Create a New User Account Step #1 - New Account Option At the Jurisdiction portal, click “New Account” at the top of the screen Step #2 - Verification Phone Call You will see a disclaimer page detailing the process of the Verification Phone Call. Please note the directions on this page and follow the prompts as you complete the sign-up process. Please see this article on the Verification Phone Call Does MGOconnect offer multiple profiles within an account? No. MGOconnect Customer Portal accounts operate like most online accounts across the web. An account is created and maintained using an email address as the username, and the password you assign to it. There is no functionality for multiple profiles within one account, and My Government Online never recommends sharing your account or password to another individual or entity. If someone else in your organization needs access to a Permit Project, please have them create their own account, and contact your Jurisdiction to request that persons email address be added to it, so they may have access. My Government Online may not update Project data on a Jurisdiction's behalf.

Back to Customer Portal General Help Topics Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Log in with your credentials Select "Dashboard" at the top of the Page Open the Permit Project View Permit Placard & Other Documents Documents in the Project Window Select either the “Docs” tab or “Print Permits/Documents/Letters” from the Overview page. In this section, you will see all document made available to you from your jurisdiction: Printing Receipts From a Paid Fee Open the "Fees" tab > "Payments" tab Select "Print Receipt" If you Do Not See a Document that you Expect There are several reasons you might not see an expected Document: The document has not yet been uploaded by your jurisdiction If the document is a receipt, or invoice, it could be house in the “Payments” tab You have not reached the part of the permit process where the jurisdiction uploads the document Please contact your jurisdiction’s Permitting Department directly for more information if you cannot access a file you expect. MyGovernmentOnline does not conduct reviews or upload documents on a jurisdiction’s behalf.

Back to Apply for a Permit/Submit a Request Help Topics Apply as a Subcontractor (Add to Existing) Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Login with your credentials 'Submission to Existing' or ‘Add to Existing’ is the terminology used for associating a new sub-permit with an existing “Parent” permit. The most common scenario for this is a Trade Subcontractor applying for their own specific permit under the purview of a larger, general Building Permit. Each jurisdiction is different in their processes, but the following steps will apply to most situations. Step #1 - Select "Apply Online" Select “Apply Online for a Permit" or similar language that your Jurisdiction may have opted for Step #2 - Select the Appropriate Permit Type You may need to select Permit again, as shown below, or you may immediately see the option for either “Get Started on a New Application” or “Submission to an Existing Project” If you do not see “Submission to an Existing Project”, your jurisdiction may not offer Add-To-Existing permit types. Please contact your jurisdiction’s Permitting Department if you are unsure of their practices. Step #3 - Select the permit that Applies to Your Situation Each jurisdiction will have their own choices within this category, but you will generally be able to find the Permit type you are looking for. If the Permit type you are looking for does not show, your jurisdiction may not offer that Permit type. Please contact their Permitting Department directly if you have questions. Step #4 - Locate the Parent Project You will be prompted to input some information in order to find the original (Parent) Permit Project you intend to link your sub-permit to The Parent Project will populate, and give you the ability to “Open” the application to begin the process Note The terminology "Add to Existing" may also apply to Renewing an Existing Contractor License. If you are renewing an Occupation License, you may see the option for "Submission to an Existing Project"

Accessibility Statement Last updated: May 23, 2026 At MyGovernmentOnline (MGO), we understand the importance of providing a WCAG-compliant knowledge base that is accessible to people with disabilities. We have tested mgoconnect.org and our Knowledge Base for conformance with WCAG 2.2 Level AA guidelines and believe they meet those standards. We are committed to maintaining an accessible experience for all users and supporting the use of assistive technologies, including screen readers and keyboard navigation. What Web Accessibility Is An accessible site allows visitors with disabilities to access, understand, and use the site with a similar level of ease as other visitors. This can be supported by the design of the site, the capabilities of the system on which the site operates, and the use of assistive technologies. Accessibility Features This site is designed to support accessibility for all users, including visitors who use assistive technologies such as screen readers, keyboard navigation, and other accessibility tools. The site includes: A defined site language to help assistive technologies interpret content correctly A logical content order to support keyboard and screen reader navigation Clear heading structures to make pages easier to understand and navigate Alternative text for images to help communicate visual information Color combinations designed to meet accessibility contrast standards Limited use of motion to help maintain a comfortable user experience Accessible videos, audio, and downloadable files where applicable Ongoing accessibility review practices to help maintain alignment with WCAG 2.2 Level AA guidelines Requests, Issues, and Suggestions If you find an accessibility issue on the site, or if you require further assistance, please contact us. We welcome feedback and will make reasonable efforts to address accessibility concerns. By Phone: Monday–Friday, 7:00 AM–6:00 PM Central Time, at (866) 957-3764 Submit Accessibility Request by Email

< Back to All Help Topics Customer Portal General Help The MGOconnect Customer Portal is designed by My Government Online, and used by your Jurisdiction for various purposes, such as Permitting, Planning & Zoning, Code Enforcement, etc.... These articles will assist you in the completion of various tasks and provide troubleshooting tips to navigate the Portal. View Your Projects Add a Permit to Your Account View Permit Placard & Other Documents See the Permit Process Step by Step Remove a Person From Your Project Remove a Project from Your List Request an Inspection Upload a File to a Project Change the Jurisdiction You are In View Past Permits

Back to Customer Portal General Help Topics Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Log in with your credentials Select "Dashboard" at the top of the Page Open the Permit Project Upload a File to a Project Step #1 - "Docs" Tab After opening the permit card you should be on the “Overview” page of the selected permit > Navigate to the “Docs” page. Step #2 - "Submitted" Tab Once at the “Docs” tab, Select “Submitted” tab and then “Add New File” Step #3 - Select File Select “Choose” from the pop-up window, and select the file you’d like to upload Step #4 - Upload Document/File Once you have chosen your file, you will see it in the window, ready for Upload. Press the Red “X” to undo this action, and choose another file to upload, or Cancel the process entirely If successful, you will see your file appear as an item on the screen If you are unable to Upload a Document There are several reasons why you might not be able to upload a document, the most important and frequent cause is Project Status. Please see article about Project Statuses here: Project and Request Statuses For example, the below Project is in an “Expired” status, which will prevent action from being taken:

< Back to Customer Portal General Help Topics View Past Permits If you are looking to view past permit data, please use the MGO Connect Customer Portal "Search Permits" function to view a permit report. This tool, if your Jurisdiction has opted to provide it, will allow you to run a report and locate permit information based on address, or other parameters. This feature is not available in every Jurisdiction, and not all reports will have the same information available. My Government Online is only able to provide the data that your Jurisdiction has opted to provide. If you would like access to more data, you will need to contact your Jurisdiction's Permitting Department directly. My Government Online customer support is not able to provide any additional information on your Jurisdiction's behalf. Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Login with your credentials (create an account if needed) Step #1 - Search Permits Page Navigate to "Search Permits" found on your jurisdiction's homepage on mgoconnect.org. Step #2 - Search Parameters Search by any parameter available Step #3 - Search Parameters Select the "Details" checkbox found at the bottom of the search options. Use the "Export" button to generate a document with all the information that is available from your Jurisdiction What if I run the report, and a Permit I expect is not there? There are several reasons why a particular permit may not show up on this report. It could be that the information your Jurisdiction has opted to provide does not cover this permit type, or that the Permit itself existed before a time that your Jurisdiction used MGO Connect, and did not load that data into the system for use.

Back to Customer Portal General Help Topics Change the Jurisdiction You are In Once you are logged into the MGOconnect Customer Portal, you may change the Jurisdiction you are operating under at any time by selecting "Current Jurisdiction" at the top right of the page

< Back to Contractor License/Registration Help Topics Apply for a Transportation (TNC) Permit with Houston Airports The Houston airport system requires a valid permit for operating a taxi, limousine, or other transportation service. Please ensure you have an approved permit to avoid interruptions to your business operations. Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction (Houston Airports, TX) Login with your credentials (create an account if needed) Step #1 - Apply Online for a Permit Once you are logged in to your Customer Portal account, and are on the Houston Airports homepage, select "Apply Online for a Permit" Step #2 - Select the Permit Type Select "Transportation Permits" Select the Permit type that applies to your situation on the next page Fill out the Application and submit Which Permit Applies to my Situation? If you are unsure of the Permit type from the list that applies to your situation or business, please contact Houston Airports directly at 281-230-3179 for guidance.