Search Results

Back to Apply for a Permit/Submit a Request Help Topics Documents Submitted with a Request Some Requests (Applications) will require additional forms, letters, signatures, or documents to be submitted along with the questionnaire. It is important to note that this does not apply to every Jurisdiction, or every Request type, but it should be recognizable when this is required. When locating a Request on the Customer Portal, you might see provided documents linked below the name, such as in this example: In many cases, your Jurisdiction will provide documents such as these so they can be filled out and submitted along with your Request. Others are there purely to convey important information. If you are required to submit one of these documents, you are able to do so at the Document Upload portion of the questionnaire process: Paying attention to these items, and acting on them accordingly, will greatly increase your ability to successfully submit a Request the first time. This will reduce time spent in the queue, and give you the ability to pursue your Projects with ease.

< Back to All Help Topics Contractor License/Registration The MGOconnect Customer Portal may be used by your Jurisdiction to allow you to apply for a Contractor License with them, track your registration status, renew your registration, and complete other tasks. Associate Your Contractor License

Back to Apply for a Permit/Submit a Request Help Topics Code Compliance/Solution Center To report an issue in most Jurisdictions, you msut be logged into your MGOconnect Customer Portal account. If. youdo not have an account, see article: Create a New User Account . Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Login with your credentials (if required) Step #1 - Navigate to the Solution Center If your Jurisdiction handles Solution Center or Code Compliance issues on the MGOconnect Customer Portal, an option such as "Report an Issue" will be available on the homepage. Step #2 - Solution Center Select "Solution Center" or a specific Request Type, if your jurisdiction lists options to choose from. Step #3 - Complete the Request Form A request form will then be available to complete, with more details about your concern, it's location, and the nature of the violation.

Back to Login/Account Help Topics Forgot Password Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Step #1 - Login Page Navigate to the "Guest" or "Login" options on the Jurisdiction homepage. Select "Forgot Your Password?" Step #2 - Input Your Email Address to Receive PIN Input the email address you use for your username on MGOconnect into the provided fields. You will be sent a PIN code to the email associated with your account. Please note to check your Spam/Junk folder for this email. Please give the email up to 5 minutes to arrive. Step #3 - Complete the Process in the Portal Return to MGOconnect.org and input the Pin # into the prompt: Step #4 - Create a New Password You will be prompted to create a new Password

Back to Login/Account Help Topics What is it? When creating a Customer Portal Account, you will encounter a prompt explaining the process of the Verification Phone Call. This step ensures you are a real person with a valid phone number that can be used udring the Application process for any Permit you apply for. Verification Phone Call How Does it Work? New accounts require phone verification. Please have direct access to the phone number you enter. If you are using a phone number you do not normally have access to, you will need to answer the phone yourself, or alert the person answering the phone of the incoming call. Please listen to the automated message carefully and follow the instructions given to you. MGOconnect will make two attempts to call the number you enter. What if I miss the Call? If you miss both calls or are unable to verify your number, contact our office: Contact our Support team by email by using our Contact Us form. Please ensure to include the email address you are using for your MGOconnect account, if the one you are contacting us with is different. OR Call our office at 1-866-95-PERMIT (1-866-957-3764) We will verify your account and activate it manually

Back to Fees & Payments Help Topics Complete an Online Payment Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Login with your credentials Select "Dashboard" at the top of the page Open the Permit Project you wish to pay Step #1 - Project Page After opening the permit card you should be on the “Overview” page of the selected permit. Click “Pay Fees & Print Receipts” as listed below, or Navigate to the “Fees” page. Step #2 - Payments Click the “Payments” tab and scroll all the way to the bottom of the page. Select the items you would like to pay, and click “Pay Online” If an Error Occurs When the Payment Portal is Opened MGOconnect (My Government Online) is not a payment provider or credit card processor. If you experience trouble after selecting "Pay Online" (at which time you are taken to the payment portal provided by another entity), it is likely that the third party credit card processor your Jurisdiction has opted to use is experiencing an issue on their end. In this case, please contact your Jurisdiction directly, as My Government Online may not provide guidance on their behalf.

Explore our services and get in touch Our Services 01. Permitting 02. Planning & Zoning 03. Code Enforcement 04. Asset Management 05. Contractor Registration