< Back to All Help Topics Customer Portal General Help The MGOconnect Customer Portal is designed by My Government Online, and used by your Jurisdiction for various purposes, such as Permitting, Planning & Zoning, Code Enforcement, etc.... These articles will assist you in the completion of various tasks and provide troubleshooting tips to navigate the Portal. View Your Projects Add a Permit to Your Account View Permit Placard & Other Documents See the Permit Process Step by Step Remove a Person From Your Project Remove a Project from Your List Request an Inspection Upload a File to a Project Change the Jurisdiction You are In View Past Permits

Back to Customer Portal General Help Topics This article details how to add a Permit Project to your account dashboard. (NOTE: This will only work if the account you are logged into has an email address that is associated with the permit you are trying to add to your account. Please contact your jurisdiction directly if you receive an error message during this process.) Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Log in with your credentials Add a Permit to Your Account Step #1 - Locate the Permit Project Select “Search Permits”, “Search Projects”, or similar language on the sidebar of the Home page Step #2 - Search by Parameter Ensure State and Jurisdiction are correct Select the Project Type Search by Project Number in the "Project Number" category Step #3 - Add to Your Account You should see your project come up as an item- click the menu (three horizontal dots), and select "Add to My Account" If You Encounter an Error: If you follow the below process, and you are unable to add yourself to this Permit, it means your contact information is not listed on that Project. In this case, you must contact your jurisdiction's Permitting Department directly in order to be added. MyGovernmentOnline may not update Permit data on a jurisdiction’s behalf.

< Back to All Help Topics Fees & Payments The MGOconnect Customer Portal makes paying online easy and efficient. Use the articles to discover how to complete an online payment and find out at what point in the Permitting process you should expect to pay fees. Complete an Online Payment Fee Availability See Receipt After Payment

Back to Customer Portal General Help Topics Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Log in with your credentials Select "Dashboard" at the top of the Page Open the Permit Project Upload a File to a Project Step #1 - "Docs" Tab After opening the permit card you should be on the “Overview” page of the selected permit > Navigate to the “Docs” page. Step #2 - "Submitted" Tab Once at the “Docs” tab, Select “Submitted” tab and then “Add New File” Step #3 - Select File Select “Choose” from the pop-up window, and select the file you’d like to upload Step #4 - Upload Document/File Once you have chosen your file, you will see it in the window, ready for Upload. Press the Red “X” to undo this action, and choose another file to upload, or Cancel the process entirely If successful, you will see your file appear as an item on the screen If you are unable to Upload a Document There are several reasons why you might not be able to upload a document, the most important and frequent cause is Project Status. Please see article about Project Statuses here: Project and Request Statuses For example, the below Project is in an “Expired” status, which will prevent action from being taken:

Back to Contractor License/Registration Help Topics Associate your Contractor License Some jurisdictions that adopt the MGO platform will require you to associate a local jurisdiction license to your MGO Customer Portal account prior to applying online for permits. Follow these steps to locate and associate your existing jurisdiction contractor license. NOTE: This will only work if the account you are logged into has the same email address that is associated with the Contractor License you are trying to add to your account. Please contact your jurisdiction directly if you receive an error message during this process. Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Login with your credentials Step #1 - Locate Your License Click the “Licenses” menu option located at the top of the screen. In some cases, the link may instead display “Contractors”, but both serve the same purpose. Then click the “Find My Registrations” button Step #2 - Select Your License A license will be found if you are registered as an existing contractor with the jurisdiction and have an existing license record on file that contains the same email address that was also used when creating your MGO Connect customer portal account. If No Record Appears If a contractor license record is not found, please contact your jurisdiction directly to request an update to the contact information on file for your contractor license registration. My Government Online is unable to update this record on the Jurisdiction's behalf. Alternatively, you may also provide the jurisdiction with your verified telephone number so that the telephone number can be added to your local contractor registration record information. This action will also allow you to then associate your contractor registration to your MGOconnect customer portal account.

< Back to Customer Portal General Help Topics View Past Permits If you are looking to view past permit data, please use the MGO Connect Customer Portal "Search Permits" function to view a permit report. This tool, if your Jurisdiction has opted to provide it, will allow you to run a report and locate permit information based on address, or other parameters. This feature is not available in every Jurisdiction, and not all reports will have the same information available. My Government Online is only able to provide the data that your Jurisdiction has opted to provide. If you would like access to more data, you will need to contact your Jurisdiction's Permitting Department directly. My Government Online customer support is not able to provide any additional information on your Jurisdiction's behalf. Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Login with your credentials (create an account if needed) Step #1 - Search Permits Page Navigate to "Search Permits" found on your jurisdiction's homepage on mgoconnect.org. Step #2 - Search Parameters Search by any parameter available Step #3 - Search Parameters Select the "Details" checkbox found at the bottom of the search options. Use the "Export" button to generate a document with all the information that is available from your Jurisdiction What if I run the report, and a Permit I expect is not there? There are several reasons why a particular permit may not show up on this report. It could be that the information your Jurisdiction has opted to provide does not cover this permit type, or that the Permit itself existed before a time that your Jurisdiction used MGO Connect, and did not load that data into the system for use.

Back to Customer Portal General Help Topics Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Log in with your credentials Select "Dashboard" at the top of the Page Remove a Project From Your List Remove the Project from the Dashboard Applications and Projects may be removed from your list by clicking the “Remove” button on the bottom of the project card. If this button is not there then the project cannot be removed. This may be due to the jurisdiction or status of the project.

Back to Apply for a Permit/Submit a Request Help Topics Documents Submitted with a Request Some Requests (Applications) will require additional forms, letters, signatures, or documents to be submitted along with the questionnaire. It is important to note that this does not apply to every Jurisdiction, or every Request type, but it should be recognizable when this is required. When locating a Request on the Customer Portal, you might see provided documents linked below the name, such as in this example: In many cases, your Jurisdiction will provide documents such as these so they can be filled out and submitted along with your Request. Others are there purely to convey important information. If you are required to submit one of these documents, you are able to do so at the Document Upload portion of the questionnaire process: Paying attention to these items, and acting on them accordingly, will greatly increase your ability to successfully submit a Request the first time. This will reduce time spent in the queue, and give you the ability to pursue your Projects with ease.

Back to Customer Portal General Help Topics Change the Jurisdiction You are In Once you are logged into the MGOconnect Customer Portal, you may change the Jurisdiction you are operating under at any time by selecting "Current Jurisdiction" at the top right of the page

< Back to All Help Topics Login/Account Help The MGOconnect Customer Portal will require an account in order to complete most tasks. Please refer to these articles for help with topics related to your account. Create a New User Account Verification Phone Call Forgot Password