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< Back to Customer Portal General Help Topics Remove a Person From Your Project Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Login with your credentials (create an account if needed) Select "Dashboard" at the top of the page Locate the Project, and make note of the Project # Contact Your Jurisdiction Now that you have identified the Project #, please contact your Jurisdiction's Permitting department directly to request a person or company be removed. You will need to provide the Project # and explain who should no longer be listed as an involved party on the Permit Project. My Government Online is not able to update Permit data, including contacts listed on a permit Project, on a Jurisdiction's behalf. You must contact your Jurisdiction directly so they may manage, and keep record of, their Permits.

Back to Customer Portal General Help Topics This article details how to add a Permit Project to your account dashboard. (NOTE: This will only work if the account you are logged into has an email address that is associated with the permit you are trying to add to your account. Please contact your jurisdiction directly if you receive an error message during this process.) Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Log in with your credentials Add a Permit to Your Account Step #1 - Locate the Permit Project Select “Search Permits”, “Search Projects”, or similar language on the sidebar of the Home page Step #2 - Search by Parameter Ensure State and Jurisdiction are correct Select the Project Type Search by Project Number in the "Project Number" category Step #3 - Add to Your Account You should see your project come up as an item- click the menu (three horizontal dots), and select "Add to My Account" If You Encounter an Error: If you follow the below process, and you are unable to add yourself to this Permit, it means your contact information is not listed on that Project. In this case, you must contact your jurisdiction's Permitting Department directly in order to be added. MyGovernmentOnline may not update Permit data on a jurisdiction’s behalf.

Back to Login/Account Help Topics What is it? When creating a Customer Portal Account, you will encounter a prompt explaining the process of the Verification Phone Call. This step ensures you are a real person with a valid phone number that can be used udring the Application process for any Permit you apply for. Verification Phone Call How Does it Work? New accounts require phone verification. Please have direct access to the phone number you enter. If you are using a phone number you do not normally have access to, you will need to answer the phone yourself, or alert the person answering the phone of the incoming call. Please listen to the automated message carefully and follow the instructions given to you. MGOconnect will make two attempts to call the number you enter. What if I miss the Call? If you miss both calls or are unable to verify your number, contact our office: Contact our Support team by email by using our Contact Us form. Please ensure to include the email address you are using for your MGOconnect account, if the one you are contacting us with is different. OR Call our office at 1-866-95-PERMIT (1-866-957-3764) We will verify your account and activate it manually

Back to Apply for a Permit/Submit a Request Help Topics Apply for a Permit To apply for a permit you must be logged into your account. If you do not have an account see Create a New User Account Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Login with your credentials Note: If you do not see the Permit Type you are looking to apply for on the Customer Portal, your Jurisdiction may not require it, may use different language to describe the same thing, or may require you to apply for another Permit Type to fit the same need. If you are unsure, you must contact your jurisdiction’s Permitting Department to gain insight on their local laws, regulations, and permitting practices. MyGovernmentOnline may not give Permitting advice on a jurisdiction’s behalf. Step #1 - Select the Appropriate Project Type Select “Get Started on a New Application” to start applying for your permit. The “Submission to an Existing Project” is for sub-contractor permits and special scenarios. Your jurisdiction will inform you if/when this option is applicable. Step #2 - Select the Appropriate Application Type Select the “Application Type” NOTE: Each Jurisdiction has different application types and processes Step #3 - Completing an Application Permit applications are unique to each jurisdiction and permit type. The below directions may be different than the permit you are applying for. If you need additional help when applying for your permit please contact the support team. During the application process there is a Save Icon located on the top right of the Questionnaire, File Upload, and Review pages. This will save your information for this application to be completed later. This DOES NOT submit the application. Contacts Enter the CONTACT information for the permit. This will be used to notify you throughout the project. Contractors please select the “Contractor” tab at the top of this application. NOTE: Select the Bell icon next to email or phone numbers to receive notifications for this project. When the bell is blue, it will send notifications to the email or phone number. Questionnaire The Questionnaire portion of the application is different for each Jurisdiction and Application Type. Please fill these sections out with as much information as possible. File Upload The File Upload portion of the application allows you to upload photos and documents of the site. Review The Review portion of the application has the option to Save OR Submit your application. (NOTE: These are not the same) To Submit the application, click on Submit on the bottom right of the page. Note Save the application so you can edit it later by clicking the Save Icon on the right side of the page. Saving an application does not submit it.

Back to Fees & Payments Help Topics See Receipt After Payment Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Login with your credentials Select "Dashboard" at the top of the page Open the Permit Project Step #1 - Fees Tab Navigate to the "Fees" tab > Payments Step #2 - Payments Find the payment you have made (there could be multiple, especially in Renewable Project types) and see if the “Print Receipt” button is available next to your payment Also see on this page the balance that could be due, or the total amount you have paid at a glance. Please reference this article for more information on fee payment: Complete an Online Payment

< Back to All Help Topics Login/Account Help The MGOconnect Customer Portal will require an account in order to complete most tasks. Please refer to these articles for help with topics related to your account. Create a New User Account Verification Phone Call Forgot Password

< Back to All Help Topics Contractor License/Registration The MGOconnect Customer Portal may be used by your Jurisdiction to allow you to apply for a Contractor License with them, track your registration status, renew your registration, and complete other tasks. Associate Your Contractor License

Back to Fees & Payments Help Topics Fee Availability Fees availability and payment occur during specific parts of the Permitting process, depending on your Jurisdiction’s practices. This action almost never occurs during the Application process, and almost always occurs after a Request has been successfully submitted and accepted by your Jurisdiction. How do I know when I will be charged Fees? To see when in the process you might be charge fees, you can reference the Requirements for your specific Project by following the instructions in this article: See the Permit Process Step by Step Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Login with your credentials Select "Dashboard" at the top of the page Open the Permit Project Step #1 - Tasks Open the "Tasks" tab on the Project Page Step #2 - Requirements Choose "Requirements" > Expand All Requirements Step #3 - See the Process Here, you can reference all the steps it will take to complete your Permit process, including when the fees are made available by your Jurisdiction (“Fees Added” stage in the below example) Note: It is important to note that payment of fees may not guarantee the immediate issuance of a Permit. Please check your Project Requirements for more insight. What if a Fee is Unavailable to Pay? If a Fee is unavailable for you to pay, it is likely because you are not at the correct part of the process yet, or your Jurisdiction has not added the correct fee yet. Referencing the available information in the “Tasks” tab as described above will provide insight.

Back to Login/Account Help Topics Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Create a New User Account Step #1 - New Account Option At the Jurisdiction portal, click “New Account” at the top of the screen Step #2 - Verification Phone Call You will see a disclaimer page detailing the process of the Verification Phone Call. Please note the directions on this page and follow the prompts as you complete the sign-up process. Please see this article on the Verification Phone Call Does MGOconnect offer multiple profiles within an account? No. MGOconnect Customer Portal accounts operate like most online accounts across the web. An account is created and maintained using an email address as the username, and the password you assign to it. There is no functionality for multiple profiles within one account, and My Government Online never recommends sharing your account or password to another individual or entity. If someone else in your organization needs access to a Permit Project, please have them create their own account, and contact your Jurisdiction to request that persons email address be added to it, so they may have access. My Government Online may not update Project data on a Jurisdiction's behalf.

Back to Customer Portal General Help Topics Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Log in with your credentials Select "Dashboard" at the top of the Page Open the Permit Project View Permit Placard & Other Documents Documents in the Project Window Select either the “Docs” tab or “Print Permits/Documents/Letters” from the Overview page. In this section, you will see all document made available to you from your jurisdiction: Printing Receipts From a Paid Fee Open the "Fees" tab > "Payments" tab Select "Print Receipt" If you Do Not See a Document that you Expect There are several reasons you might not see an expected Document: The document has not yet been uploaded by your jurisdiction If the document is a receipt, or invoice, it could be house in the “Payments” tab You have not reached the part of the permit process where the jurisdiction uploads the document Please contact your jurisdiction’s Permitting Department directly for more information if you cannot access a file you expect. MyGovernmentOnline does not conduct reviews or upload documents on a jurisdiction’s behalf.

Back to Apply for a Permit/Submit a Request Help Topics Apply as a Subcontractor (Add to Existing) Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Login with your credentials 'Submission to Existing' or ‘Add to Existing’ is the terminology used for associating a new sub-permit with an existing “Parent” permit. The most common scenario for this is a Trade Subcontractor applying for their own specific permit under the purview of a larger, general Building Permit. Each jurisdiction is different in their processes, but the following steps will apply to most situations. Step #1 - Select "Apply Online" Select “Apply Online for a Permit" or similar language that your Jurisdiction may have opted for Step #2 - Select the Appropriate Permit Type You may need to select Permit again, as shown below, or you may immediately see the option for either “Get Started on a New Application” or “Submission to an Existing Project” If you do not see “Submission to an Existing Project”, your jurisdiction may not offer Add-To-Existing permit types. Please contact your jurisdiction’s Permitting Department if you are unsure of their practices. Step #3 - Select the permit that Applies to Your Situation Each jurisdiction will have their own choices within this category, but you will generally be able to find the Permit type you are looking for. If the Permit type you are looking for does not show, your jurisdiction may not offer that Permit type. Please contact their Permitting Department directly if you have questions. Step #4 - Locate the Parent Project You will be prompted to input some information in order to find the original (Parent) Permit Project you intend to link your sub-permit to The Parent Project will populate, and give you the ability to “Open” the application to begin the process Note The terminology "Add to Existing" may also apply to Renewing an Existing Contractor License. If you are renewing an Occupation License, you may see the option for "Submission to an Existing Project"