Back to Customer Portal General Help Topics Change the Jurisdiction You are In Once you are logged into the MGOconnect Customer Portal, you may change the Jurisdiction you are operating under at any time by selecting "Current Jurisdiction" at the top right of the page

< Back to All Help Topics Login/Account Help The MGOconnect Customer Portal will require an account in order to complete most tasks. Please refer to these articles for help with topics related to your account. Create a New User Account Verification Phone Call Forgot Password

Back to Login/Account Help Topics Forgot Password Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Step #1 - Login Page Navigate to the "Guest" or "Login" options on the Jurisdiction homepage. Select "Forgot Your Password?" Step #2 - Input Your Email Address to Receive PIN Input the email address you use for your username on MGOconnect into the provided fields. You will be sent a PIN code to the email associated with your account. Please note to check your Spam/Junk folder for this email. Please give the email up to 5 minutes to arrive. Step #3 - Complete the Process in the Portal Return to MGOconnect.org and input the Pin # into the prompt: Step #4 - Create a New Password You will be prompted to create a new Password

Back to Customer Portal General Help Topics Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Log in with your credentials Select "Dashboard" at the top of the Page Open the Permit Project Request an Inspection Step #1 - Tasks Tab After opening the permit card you should be on the “Overview” page of the selected permit. Navigate to the “Tasks” page or click “View Projects Tasks Statuses.” Step #2 - New Requests Select the “New Request” button on the right of the page. Step #3 - Select the Inspection On the new page, select the Inspection Type, Address, Requested Date for the Inspection, and Notes. Once the form is completed select “Add Selected Type” button. Step #4 - Submit your Inspection A new pop-up will allow you to submit or add additional inspection requests. Click the “Submit Request(s) to Jurisdiction” button to complete the inspection request. TIP: To request multiple inspections, click the “Add Inspection Request” button and complete additional forms and schedule inspections in bulk. If you are unable to request an inspection: If you are unable to request an inspection, it could be due to the following reasons: The jurisdiction does not accept inspections on the day of your choosing The day of your choosing is full The day of your choosing is a holiday You have not reached the part of your Project that allows you to request an inspection Finding out what point of the Permit Process you are in is laid out here: See the Permit Process Step by Step

MGO Connect Customer Portal Knowledge Base Find answers and AI-assisted guidance for using the MGO Connect Customer Portal. Browse Common Tasks Submit A Support Request I Want To ... Create a New Account Get help with logging in, resetting your password, and managing your account Learn More → Track Status View current status of my submittal and requirements. Learn More → Upload Documents Follow the steps to upload required documents and supporting documents Learn More → Request an Inspection Request an inspection and view scheduled or completed inspections Learn More → Make a Payment Make payments, view fee details, and follow receipts Learn More → Renew License Register as a contractor and manage your license information Learn More → Knowledge Base Categories Customer Portal General Help Apply for a Permit / Submit a Request Login/Account Help Fees & Payments Contractor License/Registration

Open a Technical Support Ticket Having trouble with the MGOconnect Customer Portal website? E-mail us using the form below for any software support or sales questions. Our friendly, local support team is eager to help. This form does not contact your jurisdiction directly. Main Office: 5058 West Main St. Houma, LA 70360 Phone Support 7am-6pm, Monday-Friday (866) 957-3764 First name(Required) Last name Email(Required) Phone(Required) Project/Request Number(Required) Company Name Jurisdiction (The city, county, or municipality you are located in)(Required) Any comments(Required) Submit

State Jurisdiction Phone Number Alabama Vance Main 205-553-8278 Permitting 205-553-8278 ext. 115 Arkansas Arkadelphia Permitting 870-246-1818 Arizona Apache Junction 7am – 6pm, M-TH Permitting 480-474-5156 Arizona Superstition Mountains Community Facilities District No. 1 (Apache Junction – Sewer Utility (SMCFD No. 1) Main 480-941-6754 California Agoura Hills Permitting 818-597-7300 California Campbell Permitting 408-866-2130 Planning 408-866-2140 Stephen Rose 408-866-2142 California Citrus Heights Planning & Zoning 916-727-4740 California San Bruno Permitting 650-616-7058 Connecticut Bethlehem 8am – 1pm, T-F Permitting 203-266-7510 ext. 4 Delaware Kent County 8am – 5pm, M-F Permitting 302-744-2451 Dorothy 302-744-2360 Florida Crestview 7:30am – 5pm, M-F Main 850-682-1560 Permitting 850-689-1618 Florida Destin Main (850) 654-1119 Option 2 Florida ECUA (Emerald Coast Utilities Association) 8:30am – 5pm, M-F Main 850-476-0480 Emergency After Hours 850-476-5110 Florida Escambia County 8am – 4:30pm, M-F Permitting 850-595-3550 Planning & Zoning 850-595-3475 Florida Fort Walton Beach Business Licensing 850-833-9927 Permitting 850-833-9605 Code Enforcement 850-833-9601 Florida Gulf Stream Main 561-448-1009 Florida Highland Beach Permitting 561-278-4501 Florida Indian River County 8am – 5pm, M-F Inspections 8am – 4pm, M-F Planning 772-226-1237 Building Division 772-226-1260 Code Enforcement 772-226-1249 Florida Indian River Shores 8am – 4:30pm, M-F Main 772-231-1771 Florida Juno Beach 8am – 4pm, M-F Inspections 10am – 4pm, M-F Main 561-626-1122 Permitting 561-656-0302 Florida Jupiter Inlet Colony 8:30am – 6pm, M-F Main 561-746-3787 Florida Lake Clarke Shores Main 561-964-1515 Florida Loxahatchee Groves 561-807-6675 permits@loxahatcheegrovesfl.gov Florida Madeira Beach 8am – 4:30pm, M-F Main 727-391-9951 Florida Manalapan Permitting 561-383-2541 or 561-585-9477 Florida Martin County School District Permitting 772-223-3105 ext. 135 Florida North Palm Beach 7am – 3:15pm, M-F Permitting 561-841-3365 (option 1) Florida Orchid Main 772-581-2770 Florida Orange County Public Schools Permitting 407-317-3700 Florida Palm Beach County 8am – 5pm, M-F Permitting 561-233-5100 Florida Palm Beach Shores 8:30am – 4:30pm, M-F Main 561-844-3457 Florida Parkland Permitting 954-753-5447 Florida Pensacola Walk-ins 7:30am – 12:30pm, M-F Permitting 850-436-5600 Code Enforcement 850-436-5500 Florida Santa Rosa County 8am – 4pm, M-F Permitting 850-981-7000 Code Enforcement 850-981-7090 Code Enforcement* 850-981-7034 Planning and Zoning 850-983-1877 Florida Sebastian 8:30am – 12pm, M-F 1pm – 4:30pm, M-F Permitting 772-589-5537 Fire 512-974-0130 Florida South Pasadena 7:30am – 3:30pm, M-F Permitting 727-343-4192 Florida Town of Orchid Permitting 772-581-2770 Florida Town of Palm Beach Permitting 561-838-5431 Florida Town of South Palm Beach Permitting 561-588-8889 Florida Village of Golf Permitting 561-732-0236 Georgia Fulton County Main 404-612-4000 Permitting 404-612-7400 Liquor Licenses 404-613-5700 Georgia Lowndes County Permitting 229-671-2424 Georgia Madison County 8am – 5pm, M-F Permitting 706-795-6350 or 706-795-6340 Georgia South Fulton Permitting 470-809-7372 Indiana Greencastle Main 765-653-3100 Permitting 765-653-8522 or 765-655-2303 Planning & Zoning 765-653-7719 Kansas Hutchinson Permitting 620-694-2630 Kansas Johnson County Planning and Building Codes 913-715-2200 Kansas Johnson County Wastewater 913-715-8500 option 2 Louisiana Louisiana State highway maintenance department 985-857-3671 or 225-379-1232 Louisiana Alexandria Permitting 318-473-1372 Zoning 318-473-1373 or 318-473-1371 Inspections 318-441-6333 Code Enforcement 318-441-6011 Louisiana Ascension Parish Main 225-621-5700 Permitting 225-450-1002 Louisiana Assumption Parish Permitting 985-369-7386 Louisiana Berwick Main 985-384-8858 Louisiana Bossier Parish Permitting 318-562-3030 Louisiana Choudrant Main 318-768-4111 Louisiana Covington Permitting 985-898-4725 Planning & Zoning 985-867-1214 Louisiana Department of Culture Recreation & Tourism and Office of Cultural Development (DCRT/Office of Cultural Development) Main 225-342-8200 See Louisiana Office of Cultural Development page for more contacts Louisiana Denham Springs 7am - 5:30pm, M-TH Permitting 225-667-8326 Louisiana Donaldsonville (225) 473-4247 Louisiana East Baton Rouge 7:30am – 4pm, M-F Code Enforcement 225-389-8680 Commercial 225-389-3105 Residential 225-389-3226 Health Unit 225-242-4870 Inspections 225-389-3233 Mechanical 225-389-3217 Plumbing 225-389-3230 Electrical 225-389-3213 Building 225-389-3209 Addressing 225-389-3221 Fire Inspections 225-354-1400 Louisiana East Feliciana Parish Permitting 225-683-8577 Louisiana Golden Meadow Main 985-475-5163 Louisiana Gonzales 7:30am - 5:30pm, M-TH 7:30am – 11:30am, F Main 225-647-2841 Permitting 225-647-9559 Louisiana Gramercy Main 225-869-4403 Louisiana Gretna Permitting 504-363-1563 Louisiana Harahan, LA (504) 737-6765 Louisiana Haughton, LA 318-949-9401 Louisiana Jefferson Parish 8am – 4pm, M-F Permitting 504-736-6957 Planning 504-736-6320 Mechanical Dept (Elevators) 504-736-6921 Louisiana Kenner Permitting 504-468-7200 Louisiana Lafayette Permitting 337-291-8461 Louisiana Lafourche Permitting 985-532-8252 Planning 985-537-7608 Louisiana Lake Charles Permitting 337-491-1294 Planning & Development 337-491-1542 Louisiana Louisiana Municipal Advisory and Technical Services (LaMATS) Main 225-344-5001 800-234-8274 Louisiana Town of Livingston Main 225-686-7153 Louisiana Livingston Parish 7am – 5pm, M-TH Permitting 225-686-3021 Planning & Development 225-686-3062 Planning & Zoning 225-686-3062 Licensing (225) 686-3043 Louisiana Lockport Main 985-532-3117 Louisiana Lutcher Main 225-869-5823 Louisiana Madisonville Permitting 985-845-7311 Louisiana Mandeville Permitting 985-624-3103 Louisiana Monroe Permitting 318-329-2214 Planning & Zoning 318-329-2430 Louisiana Morgan City Permitting 985-380-4716 Louisiana Napoleonville Main 985-369-6365 Louisiana New Roads Main 225-638-5360 Louisiana Plaquemines Belle Chasse Permits 504-934-6195 Port Sulphur Permits 504-934-3610 Planning & Zoning 504-934-6285 Louisiana Rapides (Rapides Area Planning Commission) Main 318-487-5401 Louisiana Ruston Permitting 318-251-8640 Louisiana SCPDC Main 985-851-2900 Louisiana Shreveport 7:30am – 4pm, M-F Permitting 318-673-6100 Caddo Metropolitan Planning Commission 318-673-6480 Engineering & Environmental Services 318- 673-6000 Building Inspections 318-673-6106 Electrical Inspections 318-673-6115 HVAC Inspections 318-673-6152 Plan Review 318-673-6104 or 6105 Plumbing Inspections 318-673-6116

Back to Login/Account Help Topics Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Create a New User Account Step #1 - New Account Option At the Jurisdiction portal, click “New Account” at the top of the screen Step #2 - Verification Phone Call You will see a disclaimer page detailing the process of the Verification Phone Call. Please note the directions on this page and follow the prompts as you complete the sign-up process. Please see this article on the Verification Phone Call Does MGOconnect offer multiple profiles within an account? No. MGOconnect Customer Portal accounts operate like most online accounts across the web. An account is created and maintained using an email address as the username, and the password you assign to it. There is no functionality for multiple profiles within one account, and My Government Online never recommends sharing your account or password to another individual or entity. If someone else in your organization needs access to a Permit Project, please have them create their own account, and contact your Jurisdiction to request that persons email address be added to it, so they may have access. My Government Online may not update Project data on a Jurisdiction's behalf.

Back to Fees & Payments Help Topics Fee Availability Fees availability and payment occur during specific parts of the Permitting process, depending on your Jurisdiction’s practices. This action almost never occurs during the Application process, and almost always occurs after a Request has been successfully submitted and accepted by your Jurisdiction. How do I know when I will be charged Fees? To see when in the process you might be charge fees, you can reference the Requirements for your specific Project by following the instructions in this article: See the Permit Process Step by Step Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Login with your credentials Select "Dashboard" at the top of the page Open the Permit Project Step #1 - Tasks Open the "Tasks" tab on the Project Page Step #2 - Requirements Choose "Requirements" > Expand All Requirements Step #3 - See the Process Here, you can reference all the steps it will take to complete your Permit process, including when the fees are made available by your Jurisdiction (“Fees Added” stage in the below example) Note: It is important to note that payment of fees may not guarantee the immediate issuance of a Permit. Please check your Project Requirements for more insight. What if a Fee is Unavailable to Pay? If a Fee is unavailable for you to pay, it is likely because you are not at the correct part of the process yet, or your Jurisdiction has not added the correct fee yet. Referencing the available information in the “Tasks” tab as described above will provide insight.

Back to Apply for a Permit/Submit a Request Help Topics Project & Request Statuses Projects and Requests may exist in a variety of different Statuses. Statuses are an important part of the permitting process for your jurisdiction, as it labels items clearly, and can come with presets that allow your jurisdiction to prevent changes to a Project while they are working on it. Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Login with your credentials (if required) Select "Dashboard" at the top of the page to see all Projects associated with your account Note It is important to. note the definition and difference between the following: Project: Permits, and other open items such as Planning & Zoning processes, etc.... are referred to as Projects. A Project # =. Permit # Request: a Request is the application submitted to your Jurisdiction. A Request = Application Request "Returned for Your Review" There are cases in which your Jurisdiction will require more information about a Request you submit to them. When your Jurisdiction returns your Request for review, they will be requesting information or documents that they need in order to move you forward in the process. If your Request is in this status, you will be able to make changes and updates to comply with your Jurisdiction’s practices, before submitting it back to them. Tip: If your Request is in this status, you can find out more information by navigating to the “Comments” tab to see communications from your Jurisdiction. They will use this feature to give you instructions on items that may be missing from your Application. -Go to mgoconnect.org -Choose Customer Portal -Select your state and jurisdiction -Log in with your credentials -Select "Dashboard" at the top of the page -Select the Request -”Comments” tab Request "Submitted" or "Sent to Jurisdiction" Requests (Applications) are reviewed by your Jurisdiction when submitted. If your Request is in a status such as “Submitted” or “Sent to Jurisdiction” you will not be able to make changes to any information, or upload additional documents, while your Jurisdiction completes their review. Tip: If your Jurisdiction has left a comment, or otherwise communicated to you, that your Request requires additional information, document uploads, or updates, and the status is still in “Submitted”, your Jurisdiction will need to change the status in order to allow you to move forward. Please contact your Jurisdiction’s Permitting Department directly to request this, or request more information on expected timelines for the review process. Request "Denied" “Denied” status means the Jurisdiction is not allowing you to move forward with your Request. There are myriad reasons for this, including applying to the incorrect Jurisdiction, applying for the wrong Permit type, and more. It is important to remember that you will not be able to re-submit this Request. You must submit a new Request through the Customer Portal. Tip: If your Project is in this status, you can find out more information by navigating to the “Comments” tab to see communications from your Jurisdiction. They will use this feature to give you information on why your Request is ineligible to move forward. -Go to mgoconnect.org -Choose Customer Portal -Select your state and jurisdiction -Log in with your credentials -Select "Dashboard" at the top of the page -Select the Request -”Comments” tab Project "Permit Issued" or "Permitted" “Permit Issued”, “Permitted” or similar status, means that you have been granted a Permit to begin the work on your Project. This status allows you to print your Permit Placard (see article about accessing your Permit Placard here: View Permit Placard & Other Documents and request Inspections (see article about requesting Inspections here: Request an Inspection Project "Pending" or "Pending/Under Review" A status such as “Pending”, “Pending/Under Review”, or similar, means that your Jurisdiction has likely requested updates to information or additional documents during the Permit process. This status prevents further changes from being made while your Jurisdiction completes the necessary reviews. If you would like more information on expected timelines on these review times, please contact your Jurisdiction’s permitting department directly. Project "Expired" “Expired” status usually applies to a Project that has been issued a Permit, and not had any movement or action taken within a specified timeline. Many Jurisdictions operate under the rule that a Permit will remain active if Inspections are being requested within certain timeframes. Please contact your Jurisdiction’s permitting department directly for more information on their specific practices for Permit Expiration. For example, the below Project is in an “Expired” status, which will prevent action from being taken:

< Back to All Help Topics Apply for a Permit/Submit a Request The MGOconnect Customer Portal is where you will apply for a Permit, Planning & Zoning, or various other project type offered by your Jurisdiction. Use the Customer Portal to track the progress of your Project from start to finish. Apply for a Permit Apply for a Transportation Permit with Houston Airports Apply as a Subcontractor (Add to Existing) Code Compliance/Solution Center Project and Request Statuses Documents Submitted with a Request

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