Search Results

MGO Connect Customer Portal Support Access helpful articles and information about the MGOconnect Customer Portal Help Desk Articles

Open a Technical Support Ticket Having trouble with the MGOconnect Customer Portal website? E-mail us using the form below for any software support or sales questions. Our friendly, local support team is eager to help. This form does not contact your jurisdiction directly. Main Office: 5058 West Main St. Houma, LA 70360 Phone Support 7am-6pm, Monday-Friday (866) 957-3764 First name(Required) Last name Email(Required) Phone(Required) Project/Request Number(Required) Company Name Jurisdiction(Required) Any comments(Required) Submit

Accessibility Statement and Focus on WCAG Standards This statement was last updated on 05/18/2026. We at My Government Online are working to make mgoconnect.org and our Knowledge Base accessible to people with disabilities. What web accessibility is An accessible site allows visitors with disabilities to browse the site with the same or a similar level of ease and enjoyment as other visitors. This can be achieved with the capabilities of the system on which the site is operating, and through assistive technologies. Accessibility Adjustments on This Site We have adapted this site in accordance with WCAG [2.0 / 2.1 / 2.2 - select relevant option] guidelines, and have made the site accessible to the level of [A / AA / AAA - select relevant option]. This site's contents have been adapted to work with assistive technologies, such as screen readers and keyboard use. As part of this effort, we have also: Used the Accessibility Wizard to find and fix potential accessibility issues Set the language of the site Set the content order of the site’s pages Defined clear heading structures on all of the site’s pages Added alternative text to images Implemented color combinations that meet the required color contrast Reduced the use of motion on the site Ensured all videos, audio, and files on the site are accessible Requests, Issues, and Suggestions If you find an accessibility issue on the site, or if you require further assistance, you are welcome to contact us: By Phone: Monday-Friday, 7am-6pmCST (866) 957-3764 By Email: support@mygovernmentonline.org

Back to Customer Portal General Help Topics Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Log in with your credentials Select "Dashboard" at the top of the Page Open the Permit Project View Permit Placard & Other Documents Documents in the Project Window Select either the “Docs” tab or “Print Permits/Documents/Letters” from the Overview page. In this section, you will see all document made available to you from your jurisdiction: Printing Receipts From a Paid Fee Open the "Fees" tab > "Payments" tab Select "Print Receipt" If you Do Not See a Document that you Expect There are several reasons you might not see an expected Document: The document has not yet been uploaded by your jurisdiction If the document is a receipt, or invoice, it could be house in the “Payments” tab You have not reached the part of the permit process where the jurisdiction uploads the document Please contact your jurisdiction’s Permitting Department directly for more information if you cannot access a file you expect. MyGovernmentOnline does not conduct reviews or upload documents on a jurisdiction’s behalf.

Welcome This instructional guide is designed to point you in the right direction to complete common tasks on the MGO Connect customer portal. This guide will help you complete the most requested help desk tasks, but if you need more assistance please contact us. Need Further Assistance? Our friendly support team is standing by to assist you! Send us a Support Ticket Or call directly at (985) 851-0760 Help Desk Categories Customer Portal General Help Login/Account Help Contractor License/Registration Apply for a Permit/Submit a Request Fees & Payments

MGO Wants to Work with You! For more than 20 years, MGO has refined our solutions through real-world use, direct feedback, and a shared commitment to public service. Find out why we are the most affordable and complete government cloud ERP platform on the market, with one of our tailored, no-obligation demonstrations. Simply fill out the form below, and a friendly representative will reach out to you. Are you a Jurisdiction Interested in Using MGO? Tell us about your Jurisdiction, and a friendly representative will reach out to schedule a free, no-obligation demonstration based on your needs. First name(Required) Last name(Required) Jurisdiction Name & State(Required) Phone number(Required) Email(Required) Are you interested in any of the following modules? Permitting Planning & Zoning Code Enforcement Business Licensing Contractor Registration Fire Permits & Inspections Other Do you currently use a software? We will tailor your demonstration based on any additional information you provide here:(Required) Submit

Back to Customer Portal General Help Topics Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Log in with your credentials Select "Dashboard" at the top of the page This page will give you quick access to your applications and projects. View Your Projects Tip #1 - Filters If you get to the Dashboard page and there are no projects, but you have projects you have applied for or in the process. To fix this, change your jurisdiction on the “General Filters” sidebar. Change this selection to “All” and it will display every application and permit for your account. Tip #2 - Open a Project To View a project, Select “Open” on the top right of the project card. Tip #3 - Requests by Type This chart will display the ratio of your project by status on the right side of the page.

< Back to All Help Topics Fees & Payments The MGOconnect Customer Portal makes paying online easy and efficient. Use the articles to discover how to complete an online payment and find out at what point in the Permitting process you should expect to pay fees. Complete an Online Payment Fee Availability See Receipt After Payment

Back to Customer Portal General Help Topics Change the Jurisdiction You are In Once you are logged into the MGOconnect Customer Portal, you may change the Jurisdiction you are operating under at any time by selecting "Current Jurisdiction" at the top right of the page

Back to Contractor License/Registration Help Topics Associate your Contractor License Some jurisdictions that adopt the MGO platform will require you to associate a local jurisdiction license to your MGO Customer Portal account prior to applying online for permits. Follow these steps to locate and associate your existing jurisdiction contractor license. NOTE: This will only work if the account you are logged into has the same email address that is associated with the Contractor License you are trying to add to your account. Please contact your jurisdiction directly if you receive an error message during this process. Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Login with your credentials Step #1 - Locate Your License Click the “Licenses” menu option located at the top of the screen. In some cases, the link may instead display “Contractors”, but both serve the same purpose. Then click the “Find My Registrations” button Step #2 - Select Your License A license will be found if you are registered as an existing contractor with the jurisdiction and have an existing license record on file that contains the same email address that was also used when creating your MGO Connect customer portal account. If No Record Appears If a contractor license record is not found, please contact your jurisdiction directly to request an update to the contact information on file for your contractor license registration. My Government Online is unable to update this record on the Jurisdiction's behalf. Alternatively, you may also provide the jurisdiction with your verified telephone number so that the telephone number can be added to your local contractor registration record information. This action will also allow you to then associate your contractor registration to your MGOconnect customer portal account.

< Back to All Help Topics Login/Account Help The MGOconnect Customer Portal will require an account in order to complete most tasks. Please refer to these articles for help with topics related to your account. Create a New User Account Verification Phone Call Forgot Password

Back to Customer Portal General Help Topics Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Log in with your credentials Select "Dashboard" at the top of the Page Remove a Project From Your List Remove the Project from the Dashboard Applications and Projects may be removed from your list by clicking the “Remove” button on the bottom of the project card. If this button is not there then the project cannot be removed. This may be due to the jurisdiction or status of the project.