Back to Customer Portal General Help Topics Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Log in with your credentials Select "Dashboard" at the top of the Page Open the Permit Project Upload a File to a Project Step #1 - "Docs" Tab After opening the permit card you should be on the “Overview” page of the selected permit > Navigate to the “Docs” page. Step #2 - "Submitted" Tab Once at the “Docs” tab, Select “Submitted” tab and then “Add New File” Step #3 - Select File Select “Choose” from the pop-up window, and select the file you’d like to upload Step #4 - Upload Document/File Once you have chosen your file, you will see it in the window, ready for Upload. Press the Red “X” to undo this action, and choose another file to upload, or Cancel the process entirely If successful, you will see your file appear as an item on the screen If you are unable to Upload a Document There are several reasons why you might not be able to upload a document, the most important and frequent cause is Project Status. Please see article about Project Statuses here: Project and Request Statuses For example, the below Project is in an “Expired” status, which will prevent action from being taken:

< Back to Customer Portal General Help Topics View Past Permits If you are looking to view past permit data, please use the MGO Connect Customer Portal "Search Permits" function to view a permit report. This tool, if your Jurisdiction has opted to provide it, will allow you to run a report and locate permit information based on address, or other parameters. This feature is not available in every Jurisdiction, and not all reports will have the same information available. My Government Online is only able to provide the data that your Jurisdiction has opted to provide. If you would like access to more data, you will need to contact your Jurisdiction's Permitting Department directly. My Government Online customer support is not able to provide any additional information on your Jurisdiction's behalf. Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Login with your credentials (create an account if needed) Step #1 - Search Permits Page Navigate to "Search Permits" found on your jurisdiction's homepage on mgoconnect.org. Step #2 - Search Parameters Search by any parameter available Step #3 - Search Parameters Select the "Details" checkbox found at the bottom of the search options. Use the "Export" button to generate a document with all the information that is available from your Jurisdiction What if I run the report, and a Permit I expect is not there? There are several reasons why a particular permit may not show up on this report. It could be that the information your Jurisdiction has opted to provide does not cover this permit type, or that the Permit itself existed before a time that your Jurisdiction used MGO Connect, and did not load that data into the system for use.

Back to Customer Portal General Help Topics Change the Jurisdiction You are In Once you are logged into the MGOconnect Customer Portal, you may change the Jurisdiction you are operating under at any time by selecting "Current Jurisdiction" at the top right of the page

< Back to Contractor License/Registration Help Topics Apply for a Transportation (TNC) Permit with Houston Airports The Houston airport system requires a valid permit for operating a taxi, limousine, or other transportation service. Please ensure you have an approved permit to avoid interruptions to your business operations. Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction (Houston Airports, TX) Login with your credentials (create an account if needed) Step #1 - Apply Online for a Permit Once you are logged in to your Customer Portal account, and are on the Houston Airports homepage, select "Apply Online for a Permit" Step #2 - Select the Permit Type Select "Transportation Permits" Select the Permit type that applies to your situation on the next page Fill out the Application and submit Which Permit Applies to my Situation? If you are unsure of the Permit type from the list that applies to your situation or business, please contact Houston Airports directly at 281-230-3179 for guidance.

Back to Customer Portal General Help Topics Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Log in with your credentials Select "Dashboard" at the top of the Page Open the Permit Project See the Permit Process Step by Step Step #1 - Project Page After opening the permit card you should be on the “Overview” page of the selected permit. Navigate to the “Tasks” page or click “View Project Tasks & Statuses.” Step #2 - Requirements On the Tasks page, select “Requirements” This tab is designed to present the project workflow which is made up of task that are necessary for completion to advance the project. Expand Current State - This view focuses the expanded workflow on the current state of the project. Expand All Requirements - This view expands the entire workflow, providing insight into tasks that are currently awaiting completion, as well as what to expect and prepare for in future stages. This feature will provide a wealth of information and keep you up to date on the status of the plan review, required inspections, and many other project milestones.

MGO Wants to Work with You! For more than 20 years, MGO has refined our solutions through real-world use, direct feedback, and a shared commitment to public service. Find out why we are the most affordable and complete government cloud ERP platform on the market, with one of our tailored, no-obligation demonstrations. Simply fill out the form below, and a friendly representative will reach out to you. Are you a Jurisdiction Interested in Using MGO? Tell us about your Jurisdiction, and a friendly representative will reach out to schedule a free, no-obligation demonstration based on your needs. First name(Required) Last name(Required) Jurisdiction Name & State(Required) Phone number(Required) Email(Required) Are you interested in any of the following modules? Permitting Planning & Zoning Code Enforcement Business Licensing Contractor Registration Fire Permits & Inspections Other Do you currently use a software? We will tailor your demonstration based on any additional information you provide here:(Required) Submit

Open a Technical Support Ticket Having trouble with the MGOconnect Customer Portal website? E-mail us using the form below for any software support or sales questions. Our friendly, local support team is eager to help. This form does not contact your jurisdiction directly. Main Office: 5058 West Main St. Houma, LA 70360 Phone Support 7am-6pm, Monday-Friday (866) 957-3764 First name(Required) Last name Email(Required) Phone(Required) Project/Request Number(Required) Company Name Jurisdiction (The city, county, or municipality you are located in)(Required) Any comments(Required) Submit

Back to Customer Portal General Help Topics Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Log in with your credentials Select "Dashboard" at the top of the Page Remove a Project From Your List Remove the Project from the Dashboard Applications and Projects may be removed from your list by clicking the “Remove” button on the bottom of the project card. If this button is not there then the project cannot be removed. This may be due to the jurisdiction or status of the project.

< Back to All Help Topics Fees & Payments The MGOconnect Customer Portal makes paying online easy and efficient. Use the articles to discover how to complete an online payment and find out at what point in the Permitting process you should expect to pay fees. Complete an Online Payment Fee Availability See Receipt After Payment

Back to Login/Account Help Topics Forgot Password Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Step #1 - Login Page Navigate to the "Guest" or "Login" options on the Jurisdiction homepage. Select "Forgot Your Password?" Step #2 - Input Your Email Address to Receive PIN Input the email address you use for your username on MGOconnect into the provided fields. You will be sent a PIN code to the email associated with your account. Please note to check your Spam/Junk folder for this email. Please give the email up to 5 minutes to arrive. Step #3 - Complete the Process in the Portal Return to MGOconnect.org and input the Pin # into the prompt: Step #4 - Create a New Password You will be prompted to create a new Password

Back to Contractor License/Registration Help Topics Associate your Contractor License Some jurisdictions that adopt the MGO platform will require you to associate a local jurisdiction license to your MGO Customer Portal account prior to applying online for permits. Follow these steps to locate and associate your existing jurisdiction contractor license. NOTE: This will only work if the account you are logged into has the same email address that is associated with the Contractor License you are trying to add to your account. Please contact your jurisdiction directly if you receive an error message during this process. Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Login with your credentials Step #1 - Locate Your License Click the “Licenses” menu option located at the top of the screen. In some cases, the link may instead display “Contractors”, but both serve the same purpose. Then click the “Find My Registrations” button Step #2 - Select Your License A license will be found if you are registered as an existing contractor with the jurisdiction and have an existing license record on file that contains the same email address that was also used when creating your MGO Connect customer portal account. If No Record Appears If a contractor license record is not found, please contact your jurisdiction directly to request an update to the contact information on file for your contractor license registration. My Government Online is unable to update this record on the Jurisdiction's behalf. Alternatively, you may also provide the jurisdiction with your verified telephone number so that the telephone number can be added to your local contractor registration record information. This action will also allow you to then associate your contractor registration to your MGOconnect customer portal account.

Back to Customer Portal General Help Topics Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Log in with your credentials Select "Dashboard" at the top of the Page Open the Permit Project Request an Inspection Step #1 - Tasks Tab After opening the permit card you should be on the “Overview” page of the selected permit. Navigate to the “Tasks” page or click “View Projects Tasks Statuses.” Step #2 - New Requests Select the “New Request” button on the right of the page. Step #3 - Select the Inspection On the new page, select the Inspection Type, Address, Requested Date for the Inspection, and Notes. Once the form is completed select “Add Selected Type” button. Step #4 - Submit your Inspection A new pop-up will allow you to submit or add additional inspection requests. Click the “Submit Request(s) to Jurisdiction” button to complete the inspection request. TIP: To request multiple inspections, click the “Add Inspection Request” button and complete additional forms and schedule inspections in bulk. If you are unable to request an inspection: If you are unable to request an inspection, it could be due to the following reasons: The jurisdiction does not accept inspections on the day of your choosing The day of your choosing is full The day of your choosing is a holiday You have not reached the part of your Project that allows you to request an inspection Finding out what point of the Permit Process you are in is laid out here: See the Permit Process Step by Step