Back to Customer Portal General Help Topics Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Log in with your credentials Select "Dashboard" at the top of the Page Open the Permit Project View Permit Placard & Other Documents Documents in the Project Window Select either the “Docs” tab or “Print Permits/Documents/Letters” from the Overview page. In this section, you will see all document made available to you from your jurisdiction: Printing Receipts From a Paid Fee Open the "Fees" tab > "Payments" tab Select "Print Receipt" If you Do Not See a Document that you Expect There are several reasons you might not see an expected Document: The document has not yet been uploaded by your jurisdiction If the document is a receipt, or invoice, it could be house in the “Payments” tab You have not reached the part of the permit process where the jurisdiction uploads the document Please contact your jurisdiction’s Permitting Department directly for more information if you cannot access a file you expect. MyGovernmentOnline does not conduct reviews or upload documents on a jurisdiction’s behalf.

Back to Login/Account Help Topics What is it? When creating a Customer Portal Account, you will encounter a prompt explaining the process of the Verification Phone Call. This step ensures you are a real person with a valid phone number that can be used udring the Application process for any Permit you apply for. Verification Phone Call How Does it Work? New accounts require phone verification. Please have direct access to the phone number you enter. If you are using a phone number you do not normally have access to, you will need to answer the phone yourself, or alert the person answering the phone of the incoming call. Please listen to the automated message carefully and follow the instructions given to you. MGOconnect will make two attempts to call the number you enter. What if I miss the Call? If you miss both calls or are unable to verify your number, contact our office: Contact our Support team by email by using our Contact Us form. Please ensure to include the email address you are using for your MGOconnect account, if the one you are contacting us with is different. OR Call our office at 1-866-95-PERMIT (1-866-957-3764) We will verify your account and activate it manually

Back to Customer Portal General Help Topics Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Log in with your credentials Select "Dashboard" at the top of the Page Open the Permit Project See the Permit Process Step by Step Step #1 - Project Page After opening the permit card you should be on the “Overview” page of the selected permit. Navigate to the “Tasks” page or click “View Project Tasks & Statuses.” Step #2 - Requirements On the Tasks page, select “Requirements” This tab is designed to present the project workflow which is made up of task that are necessary for completion to advance the project. Expand Current State - This view focuses the expanded workflow on the current state of the project. Expand All Requirements - This view expands the entire workflow, providing insight into tasks that are currently awaiting completion, as well as what to expect and prepare for in future stages. This feature will provide a wealth of information and keep you up to date on the status of the plan review, required inspections, and many other project milestones.

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MGO Wants to Work with You! For more than 20 years, MGO has refined our solutions through real-world use, direct feedback, and a shared commitment to public service. Find out why we are the most affordable and complete government cloud ERP platform on the market, with one of our tailored, no-obligation demonstrations. Simply fill out the form below, and a friendly representative will reach out to you. Are you a Jurisdiction Interested in Using MGO? Tell us about your Jurisdiction, and a friendly representative will reach out to schedule a free, no-obligation demonstration based on your needs. First name(Required) Last name(Required) Jurisdiction Name & State(Required) Phone number(Required) Email(Required) Are you interested in any of the following modules? Permitting Planning & Zoning Code Enforcement Business Licensing Contractor Registration Fire Permits & Inspections Other Do you currently use a software? We will tailor your demonstration based on any additional information you provide here:(Required) Submit

< Back to Customer Portal General Help Topics Remove a Person From Your Project Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Login with your credentials (create an account if needed) Select "Dashboard" at the top of the page Locate the Project, and make note of the Project # Contact Your Jurisdiction Now that you have identified the Project #, please contact your Jurisdiction's Permitting department directly to request a person or company be removed. You will need to provide the Project # and explain who should no longer be listed as an involved party on the Permit Project. My Government Online is not able to update Permit data, including contacts listed on a permit Project, on a Jurisdiction's behalf. You must contact your Jurisdiction directly so they may manage, and keep record of, their Permits.

< Back to Contractor License/Registration Help Topics Apply for a Transportation (TNC) Permit with Houston Airports The Houston airport system requires a valid permit for operating a taxi, limousine, or other transportation service. Please ensure you have an approved permit to avoid interruptions to your business operations. Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction (Houston Airports, TX) Login with your credentials (create an account if needed) Step #1 - Apply Online for a Permit Once you are logged in to your Customer Portal account, and are on the Houston Airports homepage, select "Apply Online for a Permit" Step #2 - Select the Permit Type Select "Transportation Permits" Select the Permit type that applies to your situation on the next page Fill out the Application and submit Which Permit Applies to my Situation? If you are unsure of the Permit type from the list that applies to your situation or business, please contact Houston Airports directly at 281-230-3179 for guidance.

< Back to All Help Topics Customer Portal General Help The MGOconnect Customer Portal is designed by My Government Online, and used by your Jurisdiction for various purposes, such as Permitting, Planning & Zoning, Code Enforcement, etc.... These articles will assist you in the completion of various tasks and provide troubleshooting tips to navigate the Portal. View Your Projects Add a Permit to Your Account View Permit Placard & Other Documents See the Permit Process Step by Step Remove a Person From Your Project Remove a Project from Your List Request an Inspection Upload a File to a Project Change the Jurisdiction You are In View Past Permits

Back to Customer Portal General Help Topics This article details how to add a Permit Project to your account dashboard. (NOTE: This will only work if the account you are logged into has an email address that is associated with the permit you are trying to add to your account. Please contact your jurisdiction directly if you receive an error message during this process.) Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Log in with your credentials Add a Permit to Your Account Step #1 - Locate the Permit Project Select “Search Permits”, “Search Projects”, or similar language on the sidebar of the Home page Step #2 - Search by Parameter Ensure State and Jurisdiction are correct Select the Project Type Search by Project Number in the "Project Number" category Step #3 - Add to Your Account You should see your project come up as an item- click the menu (three horizontal dots), and select "Add to My Account" If You Encounter an Error: If you follow the below process, and you are unable to add yourself to this Permit, it means your contact information is not listed on that Project. In this case, you must contact your jurisdiction's Permitting Department directly in order to be added. MyGovernmentOnline may not update Permit data on a jurisdiction’s behalf.

< Back to All Help Topics Fees & Payments The MGOconnect Customer Portal makes paying online easy and efficient. Use the articles to discover how to complete an online payment and find out at what point in the Permitting process you should expect to pay fees. Complete an Online Payment Fee Availability See Receipt After Payment

Back to Customer Portal General Help Topics Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Log in with your credentials Select "Dashboard" at the top of the Page Open the Permit Project Upload a File to a Project Step #1 - "Docs" Tab After opening the permit card you should be on the “Overview” page of the selected permit > Navigate to the “Docs” page. Step #2 - "Submitted" Tab Once at the “Docs” tab, Select “Submitted” tab and then “Add New File” Step #3 - Select File Select “Choose” from the pop-up window, and select the file you’d like to upload Step #4 - Upload Document/File Once you have chosen your file, you will see it in the window, ready for Upload. Press the Red “X” to undo this action, and choose another file to upload, or Cancel the process entirely If successful, you will see your file appear as an item on the screen If you are unable to Upload a Document There are several reasons why you might not be able to upload a document, the most important and frequent cause is Project Status. Please see article about Project Statuses here: Project and Request Statuses For example, the below Project is in an “Expired” status, which will prevent action from being taken:

Back to Contractor License/Registration Help Topics Associate your Contractor License Some jurisdictions that adopt the MGO platform will require you to associate a local jurisdiction license to your MGO Customer Portal account prior to applying online for permits. Follow these steps to locate and associate your existing jurisdiction contractor license. NOTE: This will only work if the account you are logged into has the same email address that is associated with the Contractor License you are trying to add to your account. Please contact your jurisdiction directly if you receive an error message during this process. Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Login with your credentials Step #1 - Locate Your License Click the “Licenses” menu option located at the top of the screen. In some cases, the link may instead display “Contractors”, but both serve the same purpose. Then click the “Find My Registrations” button Step #2 - Select Your License A license will be found if you are registered as an existing contractor with the jurisdiction and have an existing license record on file that contains the same email address that was also used when creating your MGO Connect customer portal account. If No Record Appears If a contractor license record is not found, please contact your jurisdiction directly to request an update to the contact information on file for your contractor license registration. My Government Online is unable to update this record on the Jurisdiction's behalf. Alternatively, you may also provide the jurisdiction with your verified telephone number so that the telephone number can be added to your local contractor registration record information. This action will also allow you to then associate your contractor registration to your MGOconnect customer portal account.