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Back to Customer Portal General Help Topics Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Log in with your credentials Select "Dashboard" at the top of the Page Open the Permit Project See the Permit Process Step by Step Step #1 - Project Page After opening the permit card you should be on the “Overview” page of the selected permit. Navigate to the “Tasks” page or click “View Project Tasks & Statuses.” Step #2 - Requirements On the Tasks page, select “Requirements” This tab is designed to present the project workflow which is made up of task that are necessary for completion to advance the project. Expand Current State - This view focuses the expanded workflow on the current state of the project. Expand All Requirements - This view expands the entire workflow, providing insight into tasks that are currently awaiting completion, as well as what to expect and prepare for in future stages. This feature will provide a wealth of information and keep you up to date on the status of the plan review, required inspections, and many other project milestones.

< Back to All Help Topics Customer Portal General Help The MGOconnect Customer Portal is designed by My Government Online, and used by your Jurisdiction for various purposes, such as Permitting, Planning & Zoning, Code Enforcement, etc.... These articles will assist you in the completion of various tasks and provide troubleshooting tips to navigate the Portal. View Your Projects Add a Permit to Your Account View Permit Placard & Other Documents See the Permit Process Step by Step Remove a Project from Your List Request an Inspection Upload a File to a Project Change the Jurisdiction You are In

Back to Apply for a Permit/Submit a Request Help Topics Apply as a Subcontractor (Add to Existing) Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Login with your credentials 'Submission to Existing' or ‘Add to Existing’ is the terminology used for associating a new sub-permit with an existing “Parent” permit. The most common scenario for this is a Trade Subcontractor applying for their own specific permit under the purview of a larger, general Building Permit. Each jurisdiction is different in their processes, but the following steps will apply to most situations. Step #1 - Select "Apply Online" Select “Apply Online for a Permit" or similar language that your Jurisdiction may have opted for Step #2 - Select the Appropriate Permit Type You may need to select Permit again, as shown below, or you may immediately see the option for either “Get Started on a New Application” or “Submission to an Existing Project” If you do not see “Submission to an Existing Project”, your jurisdiction may not offer Add-To-Existing permit types. Please contact your jurisdiction’s Permitting Department if you are unsure of their practices. Step #3 - Select the permit that Applies to Your Situation Each jurisdiction will have their own choices within this category, but you will generally be able to find the Permit type you are looking for. If the Permit type you are looking for does not show, your jurisdiction may not offer that Permit type. Please contact their Permitting Department directly if you have questions. Step #4 - Locate the Parent Project You will be prompted to input some information in order to find the original (Parent) Permit Project you intend to link your sub-permit to The Parent Project will populate, and give you the ability to “Open” the application to begin the process Note The terminology "Add to Existing" may also apply to Renewing an Existing Contractor License. If you are renewing an Occupation License, you may see the option for "Submission to an Existing Project"

Back to Fees & Payments Help Topics See Receipt After Payment Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Login with your credentials Select "Dashboard" at the top of the page Open the Permit Project Step #1 - Fees Tab Navigate to the "Fees" tab > Payments Step #2 - Payments Find the payment you have made (there could be multiple, especially in Renewable Project types) and see if the “Print Receipt” button is available next to your payment Also see on this page the balance that could be due, or the total amount you have paid at a glance. Please reference this article for more information on fee payment: Complete an Online Payment

Back to Apply for a Permit/Submit a Request Help Topics Project & Request Statuses Projects and Requests may exist in a variety of different Statuses. Statuses are an important part of the permitting process for your jurisdiction, as it labels items clearly, and can come with presets that allow your jurisdiction to prevent changes to a Project while they are working on it. Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Login with your credentials (if required) Select "Dashboard" at the top of the page to see all Projects associated with your account Note It is important to. note the definition and difference between the following: Project: Permits, and other open items such as Planning & Zoning processes, etc.... are referred to as Projects. A Project # =. Permit # Request: a Request is the application submitted to your Jurisdiction. A Request = Application Request "Returned for Your Review" There are cases in which your Jurisdiction will require more information about a Request you submit to them. When your Jurisdiction returns your Request for review, they will be requesting information or documents that they need in order to move you forward in the process. If your Request is in this status, you will be able to make changes and updates to comply with your Jurisdiction’s practices, before submitting it back to them. Tip: If your Request is in this status, you can find out more information by navigating to the “Comments” tab to see communications from your Jurisdiction. They will use this feature to give you instructions on items that may be missing from your Application. -Go to mgoconnect.org -Choose Customer Portal -Select your state and jurisdiction -Log in with your credentials -Select "Dashboard" at the top of the page -Select the Request -”Comments” tab Request "Submitted" or "Sent to Jurisdiction" Requests (Applications) are reviewed by your Jurisdiction when submitted. If your Request is in a status such as “Submitted” or “Sent to Jurisdiction” you will not be able to make changes to any information, or upload additional documents, while your Jurisdiction completes their review. Tip: If your Jurisdiction has left a comment, or otherwise communicated to you, that your Request requires additional information, document uploads, or updates, and the status is still in “Submitted”, your Jurisdiction will need to change the status in order to allow you to move forward. Please contact your Jurisdiction’s Permitting Department directly to request this, or request more information on expected timelines for the review process. Request "Denied" “Denied” status means the Jurisdiction is not allowing you to move forward with your Request. There are myriad reasons for this, including applying to the incorrect Jurisdiction, applying for the wrong Permit type, and more. It is important to remember that you will not be able to re-submit this Request. You must submit a new Request through the Customer Portal. Tip: If your Project is in this status, you can find out more information by navigating to the “Comments” tab to see communications from your Jurisdiction. They will use this feature to give you information on why your Request is ineligible to move forward. -Go to mgoconnect.org -Choose Customer Portal -Select your state and jurisdiction -Log in with your credentials -Select "Dashboard" at the top of the page -Select the Request -”Comments” tab Project "Permit Issued" or "Permitted" “Permit Issued”, “Permitted” or similar status, means that you have been granted a Permit to begin the work on your Project. This status allows you to print your Permit Placard (see article about accessing your Permit Placard here: View Permit Placard & Other Documents and request Inspections (see article about requesting Inspections here: Request an Inspection Project "Pending" or "Pending/Under Review" A status such as “Pending”, “Pending/Under Review”, or similar, means that your Jurisdiction has likely requested updates to information or additional documents during the Permit process. This status prevents further changes from being made while your Jurisdiction completes the necessary reviews. If you would like more information on expected timelines on these review times, please contact your Jurisdiction’s permitting department directly. Project "Expired" “Expired” status usually applies to a Project that has been issued a Permit, and not had any movement or action taken within a specified timeline. Many Jurisdictions operate under the rule that a Permit will remain active if Inspections are being requested within certain timeframes. Please contact your Jurisdiction’s permitting department directly for more information on their specific practices for Permit Expiration. For example, the below Project is in an “Expired” status, which will prevent action from being taken:

Back to Customer Portal General Help Topics This article details how to add a Permit Project to your account dashboard. (NOTE: This will only work if the account you are logged into has an email address that is associated with the permit you are trying to add to your account. Please contact your jurisdiction directly if you receive an error message during this process.) Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Log in with your credentials Add a Permit to Your Account Step #1 - Locate the Permit Project Select “Search Permits”, “Search Projects”, or similar language on the sidebar of the Home page Step #2 - Search by Parameter Ensure State and Jurisdiction are correct Select the Project Type Search by Project Number in the "Project Number" category Step #3 - Add to Your Account You should see your project come up as an item- click the menu (three horizontal dots), and select "Add to My Account" If You Encounter an Error: If you follow the below process, and you are unable to add yourself to this Permit, it means your contact information is not listed on that Project. In this case, you must contact your jurisdiction's Permitting Department directly in order to be added. MyGovernmentOnline may not update Permit data on a jurisdiction’s behalf.

Back to Login/Account Help Topics Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Create a New User Account Step #1 - New Account Option At the Jurisdiction portal, click “New Account” at the top of the screen Step #2 - Verification Phone Call You will see a disclaimer page detailing the process of the Verification Phone Call. Please note the directions on this page and follow the prompts as you complete the sign-up process. Please see this article on the Verification Phone Call Does MGOconnect offer multiple profiles within an account? No. MGOconnect Customer Portal accounts operate like most online accounts across the web. An account is created and maintained using an email address as the username, and the password you assign to it. There is no functionality for multiple profiles within one account, and My Government Online never recommends sharing your account or password to another individual or entity. If someone else in your organization needs access to a Permit Project, please have them create their own account, and contact your Jurisdiction to request that persons email address be added to it, so they may have access. My Government Online may not update Project data on a Jurisdiction's behalf.

< Back to All Help Topics Apply for a Permit/Submit a Request The MGOconnect Customer Portal is where you will apply for a Permit, Planning & Zoning, or various other project type offered by your Jurisdiction. Use the Customer Portal to track the progress of your Project from start to finish. Apply for a Permit Apply as a Subcontractor (Add to Existing) Code Compliance/Solution Center Project and Request Statuses Documents Submitted with a Request

Back to Fees & Payments Help Topics Fee Availability Fees availability and payment occur during specific parts of the Permitting process, depending on your Jurisdiction’s practices. This action almost never occurs during the Application process, and almost always occurs after a Request has been successfully submitted and accepted by your Jurisdiction. How do I know when I will be charged Fees? To see when in the process you might be charge fees, you can reference the Requirements for your specific Project by following the instructions in this article: See the Permit Process Step by Step Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Login with your credentials Select "Dashboard" at the top of the page Open the Permit Project Step #1 - Tasks Open the "Tasks" tab on the Project Page Step #2 - Requirements Choose "Requirements" > Expand All Requirements Step #3 - See the Process Here, you can reference all the steps it will take to complete your Permit process, including when the fees are made available by your Jurisdiction (“Fees Added” stage in the below example) Note: It is important to note that payment of fees may not guarantee the immediate issuance of a Permit. Please check your Project Requirements for more insight. What if a Fee is Unavailable to Pay? If a Fee is unavailable for you to pay, it is likely because you are not at the correct part of the process yet, or your Jurisdiction has not added the correct fee yet. Referencing the available information in the “Tasks” tab as described above will provide insight.

Back to Apply for a Permit/Submit a Request Help Topics Apply for a Permit To apply for a permit you must be logged into your account. If you do not have an account see Create a New User Account Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Login with your credentials Note: If you do not see the Permit Type you are looking to apply for on the Customer Portal, your Jurisdiction may not require it, may use different language to describe the same thing, or may require you to apply for another Permit Type to fit the same need. If you are unsure, you must contact your jurisdiction’s Permitting Department to gain insight on their local laws, regulations, and permitting practices. MyGovernmentOnline may not give Permitting advice on a jurisdiction’s behalf. Step #1 - Select the Appropriate Project Type Select “Get Started on a New Application” to start applying for your permit. The “Submission to an Existing Project” is for sub-contractor permits and special scenarios. Your jurisdiction will inform you if/when this option is applicable. Step #2 - Select the Appropriate Application Type Select the “Application Type” NOTE: Each Jurisdiction has different application types and processes Step #3 - Completing an Application Permit applications are unique to each jurisdiction and permit type. The below directions may be different than the permit you are applying for. If you need additional help when applying for your permit please contact the support team. During the application process there is a Save Icon located on the top right of the Questionnaire, File Upload, and Review pages. This will save your information for this application to be completed later. This DOES NOT submit the application. Contacts Enter the CONTACT information for the permit. This will be used to notify you throughout the project. Contractors please select the “Contractor” tab at the top of this application. NOTE: Select the Bell icon next to email or phone numbers to receive notifications for this project. When the bell is blue, it will send notifications to the email or phone number. Questionnaire The Questionnaire portion of the application is different for each Jurisdiction and Application Type. Please fill these sections out with as much information as possible. File Upload The File Upload portion of the application allows you to upload photos and documents of the site. Review The Review portion of the application has the option to Save OR Submit your application. (NOTE: These are not the same) To Submit the application, click on Submit on the bottom right of the page. Note Save the application so you can edit it later by clicking the Save Icon on the right side of the page. Saving an application does not submit it.

Back to Customer Portal General Help Topics Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Log in with your credentials Select "Dashboard" at the top of the Page Open the Permit Project Request an Inspection Step #1 - Tasks Tab After opening the permit card you should be on the “Overview” page of the selected permit. Navigate to the “Tasks” page or click “View Projects Tasks Statuses.” Step #2 - New Requests Select the “New Request” button on the right of the page. Step #3 - Select the Inspection On the new page, select the Inspection Type, Address, Requested Date for the Inspection, and Notes. Once the form is completed select “Add Selected Type” button. Step #4 - Submit your Inspection A new pop-up will allow you to submit or add additional inspection requests. Click the “Submit Request(s) to Jurisdiction” button to complete the inspection request. TIP: To request multiple inspections, click the “Add Inspection Request” button and complete additional forms and schedule inspections in bulk. If you are unable to request an inspection: If you are unable to request an inspection, it could be due to the following reasons: The jurisdiction does not accept inspections on the day of your choosing The day of your choosing is full The day of your choosing is a holiday You have not reached the part of your Project that allows you to request an inspection Finding out what point of the Permit Process you are in is laid out here: See the Permit Process Step by Step

Back to Customer Portal General Help Topics Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Log in with your credentials Select "Dashboard" at the top of the Page Open the Permit Project Upload a File to a Project Step #1 - "Docs" Tab After opening the permit card you should be on the “Overview” page of the selected permit > Navigate to the “Docs” page. Step #2 - "Submitted" Tab Once at the “Docs” tab, Select “Submitted” tab and then “Add New File” Step #3 - Select File Select “Choose” from the pop-up window, and select the file you’d like to upload Step #4 - Upload Document/File Once you have chosen your file, you will see it in the window, ready for Upload. Press the Red “X” to undo this action, and choose another file to upload, or Cancel the process entirely If successful, you will see your file appear as an item on the screen If you are unable to Upload a Document There are several reasons why you might not be able to upload a document, the most important and frequent cause is Project Status. Please see article about Project Statuses here: Project and Request Statuses For example, the below Project is in an “Expired” status, which will prevent action from being taken: