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Back to Apply for a Permit/Submit a Request Help Topics Apply for a Permit To apply for a permit you must be logged into your account. If you do not have an account see Create a New User Account Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Login with your credentials Note: If you do not see the Permit Type you are looking to apply for on the Customer Portal, your Jurisdiction may not require it, may use different language to describe the same thing, or may require you to apply for another Permit Type to fit the same need. If you are unsure, you must contact your jurisdiction’s Permitting Department to gain insight on their local laws, regulations, and permitting practices. MyGovernmentOnline may not give Permitting advice on a jurisdiction’s behalf. Step #1 - Select the Appropriate Project Type Select “Get Started on a New Application” to start applying for your permit. The “Submission to an Existing Project” is for sub-contractor permits and special scenarios. Your jurisdiction will inform you if/when this option is applicable. Step #2 - Select the Appropriate Application Type Select the “Application Type” NOTE: Each Jurisdiction has different application types and processes Step #3 - Completing an Application Permit applications are unique to each jurisdiction and permit type. The below directions may be different than the permit you are applying for. If you need additional help when applying for your permit please contact the support team. During the application process there is a Save Icon located on the top right of the Questionnaire, File Upload, and Review pages. This will save your information for this application to be completed later. This DOES NOT submit the application. Contacts Enter the CONTACT information for the permit. This will be used to notify you throughout the project. Contractors please select the “Contractor” tab at the top of this application. NOTE: Select the Bell icon next to email or phone numbers to receive notifications for this project. When the bell is blue, it will send notifications to the email or phone number. Questionnaire The Questionnaire portion of the application is different for each Jurisdiction and Application Type. Please fill these sections out with as much information as possible. File Upload The File Upload portion of the application allows you to upload photos and documents of the site. Review The Review portion of the application has the option to Save OR Submit your application. (NOTE: These are not the same) To Submit the application, click on Submit on the bottom right of the page. Note Save the application so you can edit it later by clicking the Save Icon on the right side of the page. Saving an application does not submit it.

Back to Fees & Payments Help Topics See Receipt After Payment Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Login with your credentials Select "Dashboard" at the top of the page Open the Permit Project Step #1 - Fees Tab Navigate to the "Fees" tab > Payments Step #2 - Payments Find the payment you have made (there could be multiple, especially in Renewable Project types) and see if the “Print Receipt” button is available next to your payment Also see on this page the balance that could be due, or the total amount you have paid at a glance. Please reference this article for more information on fee payment: Complete an Online Payment

< Back to All Help Topics Login/Account Help The MGOconnect Customer Portal will require an account in order to complete most tasks. Please refer to these articles for help with topics related to your account. Create a New User Account Verification Phone Call Forgot Password

< Back to All Help Topics Contractor License/Registration The MGOconnect Customer Portal may be used by your Jurisdiction to allow you to apply for a Contractor License with them, track your registration status, renew your registration, and complete other tasks. Associate Your Contractor License

Back to Fees & Payments Help Topics Fee Availability Fees availability and payment occur during specific parts of the Permitting process, depending on your Jurisdiction’s practices. This action almost never occurs during the Application process, and almost always occurs after a Request has been successfully submitted and accepted by your Jurisdiction. How do I know when I will be charged Fees? To see when in the process you might be charge fees, you can reference the Requirements for your specific Project by following the instructions in this article: See the Permit Process Step by Step Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Login with your credentials Select "Dashboard" at the top of the page Open the Permit Project Step #1 - Tasks Open the "Tasks" tab on the Project Page Step #2 - Requirements Choose "Requirements" > Expand All Requirements Step #3 - See the Process Here, you can reference all the steps it will take to complete your Permit process, including when the fees are made available by your Jurisdiction (“Fees Added” stage in the below example) Note: It is important to note that payment of fees may not guarantee the immediate issuance of a Permit. Please check your Project Requirements for more insight. What if a Fee is Unavailable to Pay? If a Fee is unavailable for you to pay, it is likely because you are not at the correct part of the process yet, or your Jurisdiction has not added the correct fee yet. Referencing the available information in the “Tasks” tab as described above will provide insight.

Back to Login/Account Help Topics Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Create a New User Account Step #1 - New Account Option At the Jurisdiction portal, click “New Account” at the top of the screen Step #2 - Verification Phone Call You will see a disclaimer page detailing the process of the Verification Phone Call. Please note the directions on this page and follow the prompts as you complete the sign-up process. Please see this article on the Verification Phone Call Does MGOconnect offer multiple profiles within an account? No. MGOconnect Customer Portal accounts operate like most online accounts across the web. An account is created and maintained using an email address as the username, and the password you assign to it. There is no functionality for multiple profiles within one account, and My Government Online never recommends sharing your account or password to another individual or entity. If someone else in your organization needs access to a Permit Project, please have them create their own account, and contact your Jurisdiction to request that persons email address be added to it, so they may have access. My Government Online may not update Project data on a Jurisdiction's behalf.

Back to Customer Portal General Help Topics Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Log in with your credentials Select "Dashboard" at the top of the Page Open the Permit Project View Permit Placard & Other Documents Documents in the Project Window Select either the “Docs” tab or “Print Permits/Documents/Letters” from the Overview page. In this section, you will see all document made available to you from your jurisdiction: Printing Receipts From a Paid Fee Open the "Fees" tab > "Payments" tab Select "Print Receipt" If you Do Not See a Document that you Expect There are several reasons you might not see an expected Document: The document has not yet been uploaded by your jurisdiction If the document is a receipt, or invoice, it could be house in the “Payments” tab You have not reached the part of the permit process where the jurisdiction uploads the document Please contact your jurisdiction’s Permitting Department directly for more information if you cannot access a file you expect. MyGovernmentOnline does not conduct reviews or upload documents on a jurisdiction’s behalf.

Back to Apply for a Permit/Submit a Request Help Topics Apply as a Subcontractor (Add to Existing) Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Login with your credentials 'Submission to Existing' or ‘Add to Existing’ is the terminology used for associating a new sub-permit with an existing “Parent” permit. The most common scenario for this is a Trade Subcontractor applying for their own specific permit under the purview of a larger, general Building Permit. Each jurisdiction is different in their processes, but the following steps will apply to most situations. Step #1 - Select "Apply Online" Select “Apply Online for a Permit" or similar language that your Jurisdiction may have opted for Step #2 - Select the Appropriate Permit Type You may need to select Permit again, as shown below, or you may immediately see the option for either “Get Started on a New Application” or “Submission to an Existing Project” If you do not see “Submission to an Existing Project”, your jurisdiction may not offer Add-To-Existing permit types. Please contact your jurisdiction’s Permitting Department if you are unsure of their practices. Step #3 - Select the permit that Applies to Your Situation Each jurisdiction will have their own choices within this category, but you will generally be able to find the Permit type you are looking for. If the Permit type you are looking for does not show, your jurisdiction may not offer that Permit type. Please contact their Permitting Department directly if you have questions. Step #4 - Locate the Parent Project You will be prompted to input some information in order to find the original (Parent) Permit Project you intend to link your sub-permit to The Parent Project will populate, and give you the ability to “Open” the application to begin the process Note The terminology "Add to Existing" may also apply to Renewing an Existing Contractor License. If you are renewing an Occupation License, you may see the option for "Submission to an Existing Project"

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< Back to All Help Topics Customer Portal General Help The MGOconnect Customer Portal is designed by My Government Online, and used by your Jurisdiction for various purposes, such as Permitting, Planning & Zoning, Code Enforcement, etc.... These articles will assist you in the completion of various tasks and provide troubleshooting tips to navigate the Portal. View Your Projects Add a Permit to Your Account View Permit Placard & Other Documents See the Permit Process Step by Step Remove a Person From Your Project Remove a Project from Your List Request an Inspection Upload a File to a Project Change the Jurisdiction You are In View Past Permits

Back to Customer Portal General Help Topics Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Log in with your credentials Select "Dashboard" at the top of the Page Open the Permit Project Upload a File to a Project Step #1 - "Docs" Tab After opening the permit card you should be on the “Overview” page of the selected permit > Navigate to the “Docs” page. Step #2 - "Submitted" Tab Once at the “Docs” tab, Select “Submitted” tab and then “Add New File” Step #3 - Select File Select “Choose” from the pop-up window, and select the file you’d like to upload Step #4 - Upload Document/File Once you have chosen your file, you will see it in the window, ready for Upload. Press the Red “X” to undo this action, and choose another file to upload, or Cancel the process entirely If successful, you will see your file appear as an item on the screen If you are unable to Upload a Document There are several reasons why you might not be able to upload a document, the most important and frequent cause is Project Status. Please see article about Project Statuses here: Project and Request Statuses For example, the below Project is in an “Expired” status, which will prevent action from being taken:

< Back to Customer Portal General Help Topics View Past Permits If you are looking to view past permit data, please use the MGO Connect Customer Portal "Search Permits" function to view a permit report. This tool, if your Jurisdiction has opted to provide it, will allow you to run a report and locate permit information based on address, or other parameters. This feature is not available in every Jurisdiction, and not all reports will have the same information available. My Government Online is only able to provide the data that your Jurisdiction has opted to provide. If you would like access to more data, you will need to contact your Jurisdiction's Permitting Department directly. My Government Online customer support is not able to provide any additional information on your Jurisdiction's behalf. Navigate to the MGOconnect Customer Portal Go to mgoconnect.org Choose Customer Portal Select your state and Jurisdiction Login with your credentials (create an account if needed) Step #1 - Search Permits Page Navigate to "Search Permits" found on your jurisdiction's homepage on mgoconnect.org. Step #2 - Search Parameters Search by any parameter available Step #3 - Search Parameters Select the "Details" checkbox found at the bottom of the search options. Use the "Export" button to generate a document with all the information that is available from your Jurisdiction What if I run the report, and a Permit I expect is not there? There are several reasons why a particular permit may not show up on this report. It could be that the information your Jurisdiction has opted to provide does not cover this permit type, or that the Permit itself existed before a time that your Jurisdiction used MGO Connect, and did not load that data into the system for use.